A chatbot is a computer program or an Artificial Intelligence agent which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. They may use sophisticated natural language processing systems and are either accessed via virtual assistants, via messaging apps or via individual organizations’ apps and websites.
The aim of our project is to study and analyze a series of innovative technologies which, integrated together in a prototype managed by a virtual assistant, allows to renovate the concept of domotics as we know it. Also, since chatbots are user more and more in a working environment, our aim includes developing a virtual assistant integrated with a chatbot to back up maintenance activities in an industrial setting.
The project is supported by POR FESR FVG Project and conducted as a partnership between the AILAB and the following companies